sidebar
Applies To
Zend Server 9
Windows Server 2012 R2
Symptoms
On Windows Server 2012 R2, the installation of Zend Server 9 fails with the following error message in zend_setup.log:
Technical
The Universal C Runtime (CRT) version, included in Windows Server 2012 R2, is outdated and causes the Zend Server 9 installation to fail. Applications built using the Windows 10 Software Development Kit (SDK) and depending on Windows 10 Universal CRT don't function properly on Windows Server 2012 R2.
Solution
To resolve the error, an update for Universal C Runtime in Windows is required: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
Apparently, this package isn't always installed during the automatic Windows Update. Therefore, in order to solve the installation issue, it needs to be installed manually, together with its prerequisites:
1. Uninstall the failed Zend Server 9 installation from Control Panel.
2. Delete the \Apache24 and \ZendServer directories from the Zend Server 9 installation folder (by default C:\Program Files (x86)\Zend).
3. Download the following updates:
4. Install the downloaded updates in the following order:
5. Install Zend Server 9.