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An issue occurred with Zend Server that needs further research. The support tool provides logs and settings that we can review without having to tie the customer up in a remote session.
Zend Support will almost always ask for a Support Tool on a new case, so we can look at your logs and settings to make a first attempt to diagnose the issue. We believe we can save our customers a lot of time by asking them to do this, so we can have a well informed first discussion rather than Zooming in and tying up the customer while we look at the logs online. Many of our customers run a Support Tool and attach it every time they open a new case. It is not required, but it can be a real time saver for the customer.
Environment
Zend Server for IBM i Version 6 or higher running on any supported version of IBM i
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Note: If the output file is too big to send, it is likely that the php.log file has become too big. Here is an article that can help you keep the php.log file from becoming too large: php.log rotation for IBM i |
Related articles
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spaces | SUPPORT |
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type | page |
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labels | zend zend-server ibm-i ibmi |
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title | Zend Server 9.x, 2018.0.x, 2019.0.x and higher |
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go zendphp7/zsmaint
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