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An issue occurred with Zend Server that needs further research. The support tool provides logs and settings that we can review without having to tie the customer up in a remote session.
Zend Support will almost always ask for a Support Tool on a new case, so we can look at your logs and settings to make a first attempt to diagnose the issue. We believe we can save our customers a lot of time by asking them to do this, so we can have a well informed first discussion rather than Zooming in and tying up the customer while we look at the logs online. Many of our customers run a Support Tool and attach it every time they open a new case. It is not required, but it can be a real time saver for the customer.
Zend Server for IBM i Version 6 or higher running on any supported version of IBM i
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