Your account number was included in the welcome letter sent at the time you purchased your Rogue Wave product. Generally, this letter is sent to the primary contact for your organization. Often that person is your company procurement or purchasing agent. Please contact them for the account number or contact email@example.com
Click here to complete registration: https://techsupport.roguewave.com/servicedesk/customer/portal/9/create/157
Yes, you can submit a request by sending email to firstname.lastname@example.org.
Support requests submitted through email may be delayed in processing.
Advantages of creating a support request through the Rogue Wave Support Center:
All support requests created through email are assigned a Severity of Major.
There are two portions to the Rogue Wave Support Center; the library and JIRA Service Desk. They share a common username and password but you must login again the first time you switch between them.
To comply with new security regulations in the handling of your sensitive data, Rogue Wave Support has changed how we exchange files with you. You can now attach your sensitive data to a support issue using ShareFile. ShareFile emails you a link to a secure, private upload area where you can exchange files with a support engineer. You must create a username and password for ShareFile that is different from your credentials for the Support Center. Your support engineer also has access to this private area and can download your files or add files for you to download. For complete instructions on how to use ShareFile with your support issue go here.
Yes, you can share your support request with others who register on the support center.
Enter the name or email address of the individual you are want to view this support request.