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The Support Tool gathers logs, configuration files, and setup information from the Zend Server instance. This data is used to help Zend's support team to troubleshoot issues, and provide comprehensive and efficient support.

The instructions to generate a Support Tool archive on all supported operating systems can be found below:

Linux and OS X

  1. Run the following command in the terminal:

    /usr/local/zend/bin/support_tool.sh
  2. The archive will be created: $TMPDIR/zend-support-tool_$TIMESTAMP.tar.gz (if TMPDIR is not defined, it defaults to /tmp).

Windows

  1. From the Start Menu, select Zend Server | Support Tool.
  2. Select the 'Create Support Tool archive with these options' radio button:

3. Press Next.

4. Enter a location for the archive to be created in: 

5. Press Next.

IBM i

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