The Support Tool gathers logs, configuration files, and setup information from the Zend Server instance. This data is used to help Zend's support team to troubleshoot issues, and provide comprehensive and efficient support.
The instructions to generate a Support Tool archive on all supported operating systems can be found below:
1. Run the following command in the terminal as 'root':
/usr/local/zend/bin/support_tool.sh
2. The Support Tool archive will be created in $TMPDIR/zend-support-tool_$TIMESTAMP.tar.gz (if TMPDIR is not defined, it defaults to /tmp).
1. From the Start Menu, select Zend Server | Support Tool.
2. Select the 'Create Support Tool archive with these options' radio button:
3. Press Next.
4. Enter a location for the archive to be created in:
5. Press Next.
6. The Support Tool archive will be created in the selected location.
1. Log in with a *SECOFR class user profile and go to a 5250 command line.
2. Go to the Zend Server menu and run Support Tool:
- On Zend Server 9.x and later:
- On Zend Server 8.5.3 to current version of 8.5.x:
- On Zend Server 6, 7, or 8 prior to 8.5.3:
3. A job named ZSVR_REP will be submitted. Allow this job to complete.
4. In the Work with Job menu, select option "4. Work with spooled files".
5. There should be a QPRINT spool file with a single page, containing the path and filename of the Support Tool archive.