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The Support Tool gathers logs, configuration files, and setup information from the Zend Server instance. This data is used to help Zend's support team to troubleshoot issues, and provide comprehensive and efficient support.

The instructions to generate a Support Tool archive on all supported operating systems can be found below:


Linux and OS X

1. Run the following command in the terminal as 'root':

/usr/local/zend/bin/support_tool.sh

Note:

The script accepts options (add --help for the list), however, refrain from using --full and --dbs, unless the Support personnel asked for these options specifically.


2. The Support Tool archive will be created in $TMPDIR/zend-support-tool_$TIMESTAMP.tar.gz (if TMPDIR is not defined, it defaults to /tmp), for example:

[root@server ~]#/usr/local/zend/bin/support_tool.sh
Plugins :
  "Zend Server Database"
  "System Information"
  "System Overview"
  "HTML phpinfo() Collector"
  "Zend Server Logs Collector"
  "Zend Server Information"
Archive created at /tmp/ZSST_server_2019.0.3_2019-11-26-133805.tar.gz
[root@server ~]#




Windows

1. From the Start Menu, select Zend Server | Support Tool. On most systems you will receive a UAC prompt, which you'll have to accept.

2. Select the Create Support Tool archive with these options radio button (selected by default):

Note:

Marking the Full logs and/or SQLite databases checkboxes may seem a good idea. However, in most cases this simply increases the size of the archive significantly without adding useful information. Please mark these checkboxes only when the Support personnel asked you to do so.

3. Press Next.

4. Enter a location for the archive to be created in: 

5. Press Next.

6. The Support Tool archive will be created in the location specified in step 4:



IBM i

1. Log in with a *SECOFR class user profile and go to a 5250 command line.

2. Go to the Zend Server menu and run Support Tool:

- On Zend Server 9.x and later: 


- On Zend Server 8.5.3 to current version of 8.5.x:


- On Zend Server 6, 7, or 8 prior to 8.5.3:


3. A job named ZSVR_REP will be submitted. Allow this job to complete.

4. In the Work with Job menu, select option "4. Work with spooled files".

5. There should be a QPRINT spool file with a single page, containing the path and filename of the Support Tool archive.




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