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Why can't I create a support request?

Registration is required on the Support Center for both downloads and support requests. 

Registration is a two-step process:

  1. Go to https://jira-reference.aws.roguewave.com/servicedesk/customer/portal/9/user/signup , enter your company email address, full name and create a password.
  2. Click the link to Complete full support registration.
  3. Enter your Rogue Wave account number, phone number and country you work from.
  4. Click Create.
  5. Click the links to go to downloads or Submit a support request, in the Successful Registration Activity.



Where do I find my Rogue Wave account number?

Generally, this letter is sent to the primary contact for your organization. Often that person is your company procurement or purchasing agent. Please contact them for the account number or contact [email protected]

I completed step 1 of the registration but had to leave. How can I complete the registration process?

Click here to complete registration: https://jira-reference.aws.roguewave.com/servicedesk/customer/portal/9/create/184

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