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How do I register?

Registration is required on the Support Center for downloads, support requests and full access to the knowledge base. 

Registration is a two-step process:

  1. Go to https://jira.roguewave.com/servicedesk/customer/portal/9/user/signup, enter your company email address, full name and create a password.

  2. Click the link to Complete full support registration.

  3. Enter your Rogue Wave account number, phone number and the country you work from.

  4. Click Create. You are successfully registered on the Support Center!

  5. In the resulting Activity record, use the links to create a support request, search for product knowledge or download Rogue Wave product.



Where do I find my Rogue Wave account number?

Generally, this letter is sent to the primary contact for your organization. Often that person is your company procurement or purchasing agent. Please contact them for the account number or contact [email protected]

I completed step 1 of the registration but had to leave. How can I complete the registration process?

Click here to complete registration: https://techsupport.roguewave.com/servicedesk/customer/portal/9


Why do I have to log in twice?

There are two portions to the Rogue Wave Support Center; the library and JIRA Service Desk. They share a common username and password but you must login again the first time you switch between them.

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